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The Dugout CEO Podcast

If you are a leader at any level, explore simple & practical knowledge that will help you become an MVP at what you do. Learn from business leaders & superstars on and off the field, and discover the secrets behind their success. This podcast will grow you as a person & and as a leader...

Creating a Better Customer Experience (Mike Nutter) - A Double Hitter Episode

Aug 08, 2024

Today, we are joined by Mike Nutter, President Fort Wayne TinCaps baseball team, 2022 minor league executive of the year that was named by Major league baseball, and a 32-year veteran of minor league baseball. We explore key principles that can transform your team into customer experience champions. We discussed the importance of attention to detail, problem-solving skills, and learning all aspects of the business. Join us on this exciting episode of the Dugout CEO!

TOPICS FROM THIS EPISODE:

  • Enhancing the fan experience and increasing attendance
  • Innovative strategies and initiatives implemented by Mike Nutter
  • Leveraging technology, community partnerships, and marketing campaigns
  • Building strong community connections
  • Achievements and milestones during Mike Nutter's tenure

Connect with Mike Nutter: https://www.linkedin.com/in/mike-nutter-84758814/

Mentioned on the episode: Email from a lady who bump a curb and popped a tire. Shout to Dave L, two young concession workers, and two more workers that selflessly helped her.

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Casey Cavell

I spent the first decade of my career turning a $9,000 investment into a business portfolio of over $40,000,000. Then in 2017, I had an exit and have been helping Business Owners & Visionary Entrepreneurs remove themselves from the day-to-day operations of their businesses so they can focus on what matters most.”

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